At GDG Bhubaneswar, we primarily manage community events, workshops, and meetups. While our website, gdgbbsr.com, focuses on event management and registrations, there may be instances where we ship physical items such as event merchandise, promotional materials, or giveaways. This Shipping and Delivery Policy outlines how we handle these shipments.
1. Scope of Shipping
GDG Bhubaneswar typically provides shipping services in connection with:
- Event Merchandise: T-shirts, hoodies, and other branded event merchandise.
- Swag and Giveaways: Items such as stickers, notebooks, badges, or other promotional materials offered during events or as part of contests.
- Special Deliveries: Items related to specific community initiatives, projects, or participation kits for virtual events.
2. Shipping Locations
Currently, we offer shipping within India only. We may expand our shipping locations in the future, but at this time, deliveries outside of India are not available.
3. Shipping Charges
Shipping charges are calculated based on the type of product, destination, and delivery service chosen.
- Event Merchandise: Shipping charges for event merchandise will be clearly stated during the order or registration process.
- Giveaways and Swag: Typically, shipping charges for giveaways and swag items (if applicable) will be borne by GDG Bhubaneswar, unless otherwise mentioned.
Any additional customs, duties, or taxes (if applicable) are the responsibility of the recipient.
4. Shipping Timeframes
We aim to process and ship orders as efficiently as possible. However, shipping times may vary depending on your location and the type of product ordered.
- Event Merchandise: Merchandise orders are typically processed within 5-7 business days and shipped within 10-14 business days after the order is confirmed.
- Giveaways and Swag: Items may be dispatched within 5-10 business days of the event or announcement of the giveaway winner.
- Delays: Delays may occur due to unforeseen circumstances such as product availability, holidays, or shipping provider issues. We will notify you via email if any significant delays arise.
5. Delivery Partners
We partner with reputable courier and shipping companies to ensure timely and safe delivery of your items. You will be provided with a tracking number (if applicable) once your order is dispatched so you can monitor its progress.
6. Delivery Confirmation
Once your order has been shipped, we will send a delivery confirmation email, including any applicable tracking information.
- If the item requires a signature upon delivery, please ensure someone is available to sign for it.
- If you are unavailable at the time of delivery, our delivery partner may leave a notice or attempt re-delivery as per their policies.
7. Unsuccessful Delivery
If a delivery is unsuccessful due to an incorrect address or failure to collect the package, the following options will be available:
- Reshipping: If the package is returned to us due to incorrect address details or failed delivery attempts, we may arrange for reshipping at your expense.
- Order Cancellation: In some cases, you may request cancellation of the order, but shipping charges will not be refunded.
8. Damaged or Lost Items
We take great care in packaging and shipping your items, but in the rare event that your package arrives damaged or is lost, please follow these steps:
- Damaged Items: If your item arrives damaged, contact us within 48 hours of receiving the package with photographs of the damage. We will arrange for a replacement or refund, depending on availability.
- Lost Items: If your item is lost in transit, please notify us within 7 business days of the expected delivery date. We will work with the delivery partner to resolve the issue or arrange for a replacement.
9. Returns and Exchanges
We do not accept returns or exchanges for most items unless they are defective or damaged. For more information, please refer to our Cancellation and Refund Policy.
10. Contact Information
For any questions or concerns regarding shipping and delivery, please contact us at:
Google Developer Group Bhubaneswar
Email: gdgbhubaneswar@gmail.com
Website: www.gdgbbsr.com
Thank you for supporting GDG Bhubaneswar and being a part of our vibrant tech community!